Ethical Policy

When we set up the business our Ethical Policy was the foundation on which we built from.

To be straight forward, traditional and honest.

We don’t employ salesman to sign you up, we will visit your property and listen to your needs and then measure in order for us to quote accurately so the price quoted is the price paid.

We will then send you a written quote with our best price promise so you can consider without any pressure and be reassured that you don’t have to get into a barter situation.

If you want to go ahead on our standard UPVC we don’t even take a deposit, meaning you pay us when the works are complete and to your satisfaction.

On special materials and projects, we will ask for a deposit, but this is clearly laid out in your quote so you know where you are.

We do not, and will never, try and baffle you with jargon or made up deals of buy one get one free, interest-free credit (which is built in the cost), marked up products with large discounts or any other trick this industry has become known for.

Whilst our price is very competitive, it doesn’t mean we have skimped on quality, all our supply partners and products are chosen for their quality and reliability and we offer Lifetime Guarantees on most products. We have built our reputation on quality.

The environment we live in is important to us, so wherever possible we will recycle your old frames, saving waste being dumped in landfill.

We want to sleep at night, safe in the knowledge that we have treated our customer as our best friend.