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What process should I expect when buying replacement windows?

If you are looking to replace your windows, doors, or conservatory, a decent window company should carry out the following steps.

Firstly, they should not cold call you, you are in charge of your decision, do your research get recommendations, check them out on Which Trusted Trader  https://trustedtraders.which.co.uk/businesses/boyland-windows-ltd/ or Checkatrade https://www.checkatrade.com/trades/boylandwindows, Facebook https://www.facebook.com/boylandwindows,  Trustpilot https://uk.trustpilot.com/review/boylandwindows.co.uk  go to their showroom https://boylandwindows.co.uk/get-in-touch/
Make sure you’re comfortable with them before they come to your house.

Call and book a survey

The Surveyor who comes out should find out what you want – not sell you something you don’t need. They will measure up to produce a quote.

Boyland Windows prices every job on its own merits, we get actual live prices from manufacturers. It takes longer than using a price matrix or standard price list, but it’s more accurate and therefore represents better value for money.

A written quote should be provided with full specifications of the product along with images showing what the product would look like.

The quote can be e-mailed or posted saving you to print out. You should be able to read and take in the quote without any pressure or anyone standing over you. Boyland Windows will call you after they send the quote, just to make sure it’s been received and to see if you have any questions. There is no selling at any stage – you decide on the company and the quote.

Boyland Windows do not take a deposit on Standard UPVC so you just sign the acceptance form, and we will organise the materials. In most instances, we don’t need to come back and survey as we have already done it.

We will order the product and when it arrives, we will call you and book a convenient time to carry out the installation.

Once installed, you will be shown how to use the product and have the opportunity of checking using our sign-off sheet to make sure you’re happy.

Only then do you part with your money and pay. Again, to keep costs to a minimum for you we take online banking payments or cheques.

Once paid you will receive a follow-up call to make sure everything went well and give you the opportunity to feedback and receive a validated invoice.

Boyland Windows process may take a little longer than competitors, but we want to put you in charge and offer the best rates for you and make sure the whole process is controlled, and you get the product and service you deserve see https://boylandwindows.co.uk/who-we-are/ethical-policy/ for more information.

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