Peace of Mind
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We are part of a group that has been established longer than any other household name in the home improvement industry.

Peace of Mind

Feel safer with Boyland Windows. We are an accredited member of DGCOS, the industry’s leading consumer protection organization

DGCOS affiliation gives our customers the peace of mind that everything from the quality of the installation to protecting payments is assured because of the rigorous terms of our membership.

Just look at the criteria that Boyland Windows is pleased to have met:

Accreditation Process

All Accredited Installers must, as a minimum:

  • Undergo a five point credit and background history check on the proprietors/directors which includes multiple phoenix checks, credit scores, CCJ checks and similar trading name checks.
  • Provide DGCOS administrators with a minimum of 10 customer references (of installations carried out within last 12 months) who can be independently approached for quality assurance purposes
  • Provide DGCOS administrators with a minimum of 3 supplier references who can be independently approached for quality assurance purposes
  • Provide DGCOS administrators with a copy of their current Health and Safety Policy.
  • Carry minimum insurances of a) £2m Public Liability b) £10m Employers Liability
  • Provide every customer with a Written Contract (to include Terms and Conditions)
  • Provide every customer with a Written Guarantee
  • Provide every customer with Deposit Protection Insurance (where a deposit has been taken)
  • Provide every customer with an Insurance Backed Guarantee
  • Comply with building control regulations on every installation
  • Allow DGCOS Inspectors to inspect any installation deemed necessary
  • Allow DGCOS to send every customer a Satisfaction Questionnaire
  • Submit to the legal jurisdiction of DGCOS and the Ombudsman.
    Organisations wishing to apply should use the contact tab, and request an application form.

Ongoing Vetting

  • Every customer is automatically sent a Satisfaction Questionnaire and pre-paid envelope
  • Provide DGCOS administrators with a minimum of 10 customer references (of installations carried out within last 12 months) who can be independently approached for quality assurance purposes
  • Minimum standards set in each category and alerts set off when ratings fall below minimum standards
  • These scores will be available to view by the installer and comparisons of performance with whole membership
  • System automatically picks up low scores and identifies relevant salespeople and failing fitting teams etc
  • Annual review of credit checks and public/employer liability insurances

Lifetime
Guarantee

Our Ethical
Policy

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Support
Just ask for
Lisa Jeffries
Lisa is our bubbly head of customer support. Ask for her by name and she will be happy to answer any query or direct you to the right department.

01202 499499

Simon Pitcher
Just ask for
Simon Pitcher
If your query is related to a FREE survey and a written quote, then qualified joiner Simon is your next point-of contact.

01202 499499

Cliff Thrumble
Just ask for
Cliff Thrumble
Cliff is our Managing Director, and he monitors the results of every sale and installation to make sure our customers are 100% happy.

01202 499499

Boyland - What Next?

Boyland - What Next?