Complaints

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01202 499499, or write to us at Boyland Windows Limited, Unit 2 Avro Business Park, Mosquito Way, Christchurch, Dorset, BH23 4FN, or email us at enquiries@boylandwindows.co.uk and we aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

Boyland Windows Limited is registered in England and Wales. Our registration number is 7502328

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Support
Just ask for
Lisa Jeffries
Lisa is our bubbly head of customer support. Ask for her by name and she will be happy to answer any query or direct you to the right department.

01202 499499

Simon Pitcher
Just ask for
Simon Pitcher
If your query is related to a FREE survey and a written quote, then qualified joiner Simon is your next point-of contact.

01202 499499

Cliff Thrumble
Just ask for
Cliff Thrumble
Cliff is our Managing Director, and he monitors the results of every sale and installation to make sure our customers are 100% happy.

01202 499499